Career profile · 39-1013
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What the work can involve
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Selected core tasks from O*NET 31.0. Responsibilities vary by employer, specialization and experience.
Preparation and entry routes
This broad O*NET group commonly involves some prior preparation and on-the-job learning. Check the specific employer, occupational credential and state requirements.
Check the route for the specific occupation where you plan to work. Education, employer experience requirements, occupational licensing and industry certification can be separate steps.
Understand the different credentials →Skills used in this occupation
- Monitoring
- Active Listening
- Speaking
- Critical Thinking
- Reading Comprehension
Selected from the highest importance ratings available in O*NET 31.0. These describe the occupation, not a particular school's curriculum.
Knowledge to build
- Customer and Personal Service
- English Language
- Mathematics
- Administration and Management
- Computers and Electronics
Selected from the highest importance ratings available in O*NET 31.0. These describe the occupation, not a particular school's curriculum.
Common work activities
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Working with Computers
- Guiding, Directing, and Motivating Subordinates
Selected from the highest importance ratings available in O*NET 31.0. These describe the occupation, not a particular school's curriculum.
Training subjects to investigate
The federal education-to-occupation crosswalk connects this role to the subjects below. These links do not endorse a school or guarantee that any particular award qualifies a graduate for the job.
Working conditions to consider
These are the most common published responses to selected O*NET work-setting questions. They describe occupation-level survey findings, not every employer or a particular job.
| Work-setting question | Most common response | Share giving that response |
|---|---|---|
| Contact With Others | Constant contact with others | 91.7%08/2022 · sample 29 |
| Exposed to Contaminants | Every day | 58.4%08/2022 · sample 29 |
| Exposed to Disease or Infections | Never | 72.6%08/2022 · sample 29 |
| Exposed to Hazardous Conditions | Never | 98.3%08/2022 · sample 28 |
| Spend Time Sitting | Less than half the time | 57.9%08/2022 · sample 29 |
| Spend Time Standing | More than half the time | 49.4%08/2022 · sample 29 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | Less than half the time | 31.3%08/2022 · sample 29 |
| Time Pressure | Every day | 58.7%08/2022 · sample 29 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | Never | 86.5%08/2022 · sample 29 |
| Work Schedules | Regular (established routine, set schedule) | 84.5%08/2022 · sample 29 |
O*NET 31.0 Work Context, selected topics. Only unsuppressed source responses with sample size at least 10 are shown. A most-common response need not be a majority. Sampling uncertainty applies; source dates vary. Ask employers about actual schedules, accessibility, protective equipment and working conditions.
Software used in the workplace
Use these O*NET examples to ask how a course builds practical digital skills. They are workplace examples, not a required shopping list or confirmation of a school’s curriculum.
- Data base user interface and query software: Microsoft Access
- Electronic mail software: Microsoft Outlook
- Office suite software: Corel WordPerfect Office Suite, Microsoft Office software
- Presentation software: Microsoft PowerPoint
- Project management software: Microsoft Project
- Spreadsheet software: Microsoft Excel
- Word processing software: Microsoft Word
Selected categories and examples from O*NET 31.0 Software Skills. Products and employer requirements change. These examples are not endorsements; check the complete official occupation profile.
Pay & employment outlook
Salary estimates for first-line supervisors of gambling services workers
The median divides workers into two equally sized groups by pay. It is not a starting salary, a school’s graduate outcome or a promise of employment. Lower percentiles are not automatically new graduates.
National outlook: 2025–2035
- Typical education for entry
- High school diploma or equivalent
- Related work experience
- Less than 5 years
- Typical on-the-job training
- None
BLS national employment projections, 2025–2035. Openings include people leaving occupations or the labor force; these are not advertised vacancies. Education categories describe typical entry, not legal eligibility or a guarantee that any specific program is sufficient.
Compare wages across 40 state/DC estimates
| State | Annual median | Hourly median | Employment |
|---|---|---|---|
| Alabama | $51,760 | $24.89 | 80 |
| Alaska | $76,340 | $36.70 | 90 |
| Arizona | $69,050 | $33.20 | 580 |
| Arkansas | $57,890 | $27.83 | 110 |
| California | $68,010 | $32.70 | 3,010 |
| Colorado | $69,070 | $33.21 | 250 |
| Delaware | $60,370 | $29.02 | 110 |
| Florida | $64,980 | $31.24 | 1,140 |
| Illinois | $64,620 | $31.07 | 510 |
| Indiana | $61,680 | $29.65 | 700 |
| Iowa | $52,820 | $25.39 | 370 |
| Kansas | $57,570 | $27.68 | 150 |
| Kentucky | $57,830 | $27.80 | 50 |
| Louisiana | $57,560 | $27.67 | 610 |
| Maine | $59,440 | $28.58 | 30 |
| Maryland | $74,160 | $35.65 | 600 |
| Massachusetts | Not published | Not published | 270 |
| Michigan | $62,090 | $29.85 | 1,000 |
| Minnesota | $52,490 | $25.24 | 770 |
| Mississippi | $58,010 | $27.89 | 1,030 |
| Missouri | $62,050 | $29.83 | 370 |
| Montana | $48,300 | $23.22 | 860 |
| Nebraska | $43,610 | $20.97 | 100 |
| Nevada | $66,680 | $32.06 | 5,590 |
| New Hampshire | $59,000 | $28.36 | 70 |
| New Jersey | $64,210 | $30.87 | 1,120 |
| New Mexico | $60,140 | $28.92 | 170 |
| New York | $74,530 | $35.83 | 560 |
| North Dakota | $49,900 | $23.99 | 220 |
| Ohio | $55,680 | $26.77 | 330 |
| Oklahoma | $58,900 | $28.32 | 1,160 |
| Oregon | $76,960 | $37.00 | 150 |
| Pennsylvania | $63,200 | $30.39 | 700 |
| Rhode Island | $66,660 | $32.05 | 100 |
| South Carolina | $47,750 | $22.96 | 60 |
| South Dakota | $47,720 | $22.94 | 60 |
| Texas | $54,340 | $26.13 | 190 |
| Washington | $77,350 | $37.19 | 910 |
| West Virginia | $59,210 | $28.47 | 270 |
| Wisconsin | $56,670 | $27.25 | 150 |
Metropolitan and nonmetropolitan wages
Search the 75 published local-area estimates for this occupation. Metropolitan areas can cross state lines; a city’s postal name is not necessarily the statistical area’s name.
Sources: BLS May 2025 OEWS public downloads and 2025–2035 employment projections, retrieved September 9, 2026. Unpublished estimates stay unavailable. “+” means BLS’s upper reporting threshold ($239,200 annually or $115 hourly). Wages exclude self-employment and nonwage benefits. How to interpret these figures.
Compare the route and prepare for work
Questions to test the fit
- What does an entry-level working day look like, and how does it differ from the experienced role described here?
- Which tasks, work environments and schedules would I enjoy or find difficult?
- What education, supervised practice and credentials do local employers actually request?
- Can I speak with someone in the occupation or arrange a suitable workplace visit?
- How does the complete training cost compare with my realistic budget and available routes?
Related occupations to compare
- Gambling Cage Workers→
- Gambling Dealers→
- Gambling Managers→
- Gambling Surveillance Officers and Gambling Investigators→
Related through shared training-subject mappings. Entry requirements can differ substantially.
Sources and attribution
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. Trade School Guides selects and organizes the material and adds explanatory guidance. USDOL/ETA has not approved, endorsed or tested these modifications. Occupation code: 39-1013.00.
Training connections: CIP 2020–SOC 2018 crosswalk. Snapshot: September 8, 2026. See the methodology.